Refund policy

Return & Refund Policy

Last updated: August 3, 2026

At Perfume Delux, all sales are considered final. We do not accept returns or exchanges because of personal fragrance preference, change of mind or an incorrect product selection by the customer.

Eligible Returns

A return may only be accepted when:

  • The product arrived damaged or defective; or
  • You received a different product from the one ordered.

Please contact us within 3 days of delivery and provide:

  • Your order number;
  • A description of the issue;
  • Clear photographs of the product, packaging and shipping label.

Do not return an item before receiving approval and return instructions from Perfume Delux.

Return Conditions

Approved items must be returned:

  • Unused and unaltered;
  • In their original packaging;
  • With all labels, seals and accessories included.

Items that have been used, sprayed, opened unnecessarily or damaged after delivery may not qualify for a refund.

Return Shipping

The customer is responsible for return shipping costs. We recommend using a trackable shipping service, as Perfume Delux is not responsible for return packages lost or damaged in transit.

Return shipping costs are non-refundable unless otherwise agreed by Perfume Delux or required by applicable law.

Refunds

Once the approved return is received and inspected, we will notify you of the decision.

Approved refunds will be issued to the original payment method. Processing may take 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless required by law.

Missing or Undelivered Orders

Please contact us if your order has not arrived within the expected delivery period. We will review the shipment with the delivery carrier before confirming a replacement or refund.

Contact Us

To report a damaged, defective or incorrect item, contact:

Perfume Delux
Email: info@perfumedelux.com
Phone: +1 (227) 249-7712
Website: perfumedelux.com