Privacy policy

Privacy Policy

Last updated: August 3, 2026

Perfume Delux respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Perfume Delux (“Perfume Delux,” “we,” “us,” or “our”) collects, uses, discloses and protects personal information when you:

·         Visit or shop through perfumedelux.com;

·         Create or use a customer account;

·         Add products to your cart or wishlist;

·         Subscribe to our newsletter or promotional messages;

·         Contact our customer service team;

·         Visit or make a purchase at one of our retail locations;

·         Interact with our advertisements, social media pages or other services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with Perfume Delux.

Information You Provide to Us

We may collect information that you provide when placing an order, creating an account, requesting support, subscribing to marketing communications or visiting one of our locations.

This may include:

·         Full name;

·         Email address;

·         Telephone number;

·         Billing address;

·         Shipping address;

·         Account login details;

·         Products purchased or returned;

·         Shopping cart and wishlist information;

·         Fragrance preferences and product interests;

·         Customer service enquiries;

·         Reviews, feedback or survey responses;

·         Marketing and communication preferences;

·         Information provided during in-store purchases or enquiries.

Please do not send us sensitive personal information that is not necessary for your order or request.

Payment Information

When you make a purchase, payment information is collected and processed by our authorised payment service providers.

Perfume Delux may receive limited payment-related information, such as:

·         Payment status;

·         Payment method;

·         Billing name and address;

·         The last digits of a payment card;

·         Transaction reference information.

We do not normally receive or store complete payment card numbers or card security codes.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, log files and similar technologies.

This may include:

·         Internet Protocol address;

·         Browser type;

·         Device type;

·         Operating system;

·         Approximate location;

·         Referring website;

·         Pages and products viewed;

·         Search terms entered;

·         Links or advertisements clicked;

·         Cart and checkout activity;

·         Date and time of visits;

·         Session duration;

·         Website errors and performance information;

·         Cookie and advertising identifiers.

We use this information to operate the website, understand customer behaviour, improve performance, prevent fraud and measure marketing activity.

Information from Other Sources

We may receive information from service providers and business partners, including:

·         E-commerce and website platforms;

·         Payment processors;

·         Shipping and delivery providers;

·         Analytics providers;

·         Advertising platforms;

·         Social media platforms;

·         Email and SMS service providers;

·         Fraud prevention services;

·         Customer service tools;

·         Retail point-of-sale systems.

The information received depends on your interaction with those services and the privacy choices you make through them.

2. How We Use Personal Information

Perfume Delux may use personal information to:

·         Process and fulfil online and in-store orders;

·         Confirm payments and transactions;

·         Arrange shipping, delivery, collection, returns and refunds;

·         Provide order confirmations and status updates;

·         Create and manage customer accounts;

·         Maintain shopping carts and wishlists;

·         Respond to enquiries and customer service requests;

·         Recommend fragrances and products that may interest you;

·         Provide information about product availability;

·         Send newsletters, promotions and new-arrival updates where permitted;

·         Personalise website content and shopping experiences;

·         Measure the effectiveness of advertisements and promotions;

·         Improve our website, products, services and retail operations;

·         Detect suspicious transactions, fraud, misuse or security threats;

·         Enforce our terms, policies and legal rights;

·         Maintain financial, tax and business records;

·         Comply with applicable laws and lawful requests;

·         Protect Perfume Delux, our customers and other parties.

We may also use information in an aggregated or de-identified form that is not reasonably capable of identifying an individual.

3. How We Disclose Personal Information

We may disclose personal information when necessary to operate our business and provide our services.

Service Providers

Information may be provided to trusted companies that perform services for us, such as:

·         Website hosting and e-commerce services;

·         Payment processing;

·         Order fulfilment;

·         Shipping and delivery;

·         Email and SMS communications;

·         Customer support;

·         Website analytics;

·         Advertising and campaign measurement;

·         Fraud prevention;

·         Cloud storage;

·         Information technology and security;

·         Accounting, legal and professional services.

These providers are permitted to process information only for relevant business purposes and subject to their contractual and legal obligations.

Advertising and Analytics Partners

We may use advertising, social media and analytics technologies to understand website activity, measure campaign performance and display relevant promotions.

Depending on the technology used and the law applicable to you, disclosing online identifiers and browsing activity to advertising partners may be considered targeted advertising, sharing or a sale of personal information.

Perfume Delux does not sell personal information in exchange for money. You may have the right to opt out of certain advertising-related disclosures as described in the Your Privacy Rights section below.

Business Transactions

If Perfume Delux is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information may be disclosed as part of that transaction.

Any receiving organisation will be expected to handle the information in accordance with applicable law.

Legal and Safety Purposes

We may disclose information when we reasonably believe it is necessary to:

·         Comply with a law, regulation, court order or legal process;

·         Respond to a valid government or law-enforcement request;

·         Investigate fraud, theft, misuse or security incidents;

·         Protect our rights, property or safety;

·         Protect customers, employees or the public;

·         Enforce our agreements and policies.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage and similar technologies.

These technologies help us:

·         Keep the website functioning;

·         Remember cart and account preferences;

·         Maintain secure sessions;

·         Understand how visitors use the website;

·         Identify website errors;

·         Measure traffic and performance;

·         Personalise content;

·         Support advertising and retargeting;

·         Measure the results of marketing campaigns.

Types of Cookies We May Use

Essential cookies are required for website functions such as account login, shopping carts, checkout, security and fraud prevention.

Performance and analytics cookies help us understand traffic, page performance and how customers use the website.

Functional cookies remember selections such as language, region, account preferences and previously viewed products.

Advertising cookies may be used to measure advertisements, create audiences and display promotions based on browsing activity.

You can control certain cookies through the cookie preference tool available on our website, where provided. You may also block or delete cookies through your browser settings.

Blocking some cookies may affect website functions, including account access, saved carts, checkout or personalised features.

5. Email and Marketing Communications

You may receive promotional emails from Perfume Delux when you subscribe, request information or otherwise agree to receive marketing communications.

Promotional messages may include:

·         New product announcements;

·         Fragrance recommendations;

·         Special offers;

·         Seasonal promotions;

·         Store updates;

·         Events and customer benefits.

You can unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Even after unsubscribing from marketing, we may continue to send transactional or service-related communications, including order confirmations, shipping notices, return updates, security messages and responses to your enquiries.

6. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These rights may include the ability to:

·         Request access to personal information we maintain about you;

·         Request correction of inaccurate information;

·         Request deletion of certain personal information;

·         Receive a portable copy of certain information;

·         Opt out of targeted advertising;

·         Opt out of certain sales or sharing of personal information;

·         Withdraw consent where processing is based on consent;

·         Limit certain uses of sensitive personal information;

·         Appeal a decision regarding a privacy request;

·         Receive equal service and pricing without unlawful discrimination for exercising a privacy right.

These rights are subject to applicable law and may not apply in every situation. For example, we may retain information needed to complete transactions, prevent fraud, comply with legal requirements, maintain financial records or establish and defend legal claims.

How to Submit a Privacy Request

To make a request, email:

info@perfumedelux.com

Please include:

·         Your full name;

·         The email address connected to your account or order;

·         Your state or country of residence;

·         The type of request you are making;

·         Sufficient information for us to locate the relevant records.

We may need to verify your identity before completing a request. Verification may involve confirming account, contact, order or transaction information.

You may use an authorised agent to submit a request where permitted by law. We may request proof that the agent has authority to act on your behalf.

We will respond within the period required by applicable law.

7. US State Privacy Disclosures

Residents of certain US states may have additional rights under their state privacy laws.

Where applicable, you may request information about:

·         The categories of personal information collected;

·         The sources from which information was obtained;

·         The business purposes for collecting or using information;

·         The categories of third parties receiving information;

·         Specific pieces of personal information maintained about you.

You may also have the right to opt out of targeted advertising or disclosures that are legally treated as a sale or sharing of personal information.

Perfume Delux does not sell personal information for direct monetary payment. However, some advertising and analytics activities involving cookies, device identifiers or browsing activity may fall within broader legal definitions of sale, sharing or targeted advertising.

Where available, you may exercise these choices through:

·         The website’s cookie or privacy preference controls;

·         A “Do Not Sell or Share My Personal Information” link;

·         A recognised browser-based opt-out preference signal;

·         A request sent to info@perfumedelux.com.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

·         The duration of your customer relationship;

·         Whether you maintain an account;

·         Order, payment, return and refund requirements;

·         Tax, accounting and legal obligations;

·         Fraud prevention and security needs;

·         Customer service and dispute-resolution requirements;

·         The establishment, exercise or defence of legal claims.

When information is no longer reasonably required, we may delete it, anonymise it or securely isolate it in accordance with our retention practices.

9. Information Security

We use reasonable administrative, technical and organisational safeguards intended to protect personal information against:

·         Unauthorised access;

·         Improper use;

·         Loss;

·         Alteration;

·         Disclosure;

·         Destruction.

These safeguards may include secure website connections, access controls, trusted payment providers, account authentication, platform security tools and limited employee or contractor access.

No online platform, transmission method or storage system is completely secure. We therefore cannot guarantee absolute security.

You are responsible for protecting your account password and should contact us promptly if you believe your account or personal information has been compromised.

10. Children’s Privacy

Perfume Delux’s website and services are intended for a general adult audience and are not directed to children under the age of 13.

We do not knowingly collect personal information online from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

A parent or legal guardian who believes that a child has provided personal information may contact us at info@perfumedelux.com.

11. Third-Party Websites and Services

Our website may contain links to external websites, social media platforms, payment services or other third-party services.

We do not control the privacy or security practices of third parties. Their collection and use of information are governed by their own terms and privacy policies.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

12. International Visitors

Perfume Delux operates in the United States. If you access our website from another country, your information may be transferred to and processed in the United States or other locations where our service providers operate.

Privacy and data protection laws in those locations may differ from the laws of your country.

Where required, we will use appropriate measures for international data transfers and honour applicable privacy rights.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

·         Changes to our website or services;

·         New retail locations or business operations;

·         Changes to service providers or technology;

·         Changes to legal or regulatory requirements;

·         Updates to our privacy and security practices.

When changes are made, the revised policy will be posted on this page and the “Last updated” date will be changed.

Material changes may also be communicated through the website, email or another appropriate method.

14. Contact Perfume Delux

Questions, concerns and privacy requests may be sent to:

Perfume Delux
364 Maine Mall
Suite N131
South Portland, Maine 04106
United States

Email: info@perfumedelux.com
Phone: +1 (227) 249-7712
Website: perfumedelux.com